AHN.Let's connect
TECHNICAL SUPPORT · APPLICATION SUPPORT · QA

Hello, I'm Ameer Hamza Nasir.

Complex issues.
Clear answers.
Reliable software.

I connect the technical details with the people who depend on them. Through dedicated technical support, customer communication, and release coordination, I help teams resolve issues and keep their customers moving forward.

SUPPORT WITH OWNERSHIP.TEST WITH INTENT.COMMUNICATE WITH CLARITY.SCROLL TO EXPLORE ↓

A technical mindset.
A human approach.

The most useful fix is one that solves the problem—and makes the next one easier to handle.

Since starting in technical support in 2018, I've worked across databases, cloud platforms, CRM systems, and customer communications software. My work combines root-cause investigation with ownership of the customer experience: understanding the issue, coordinating a fix, and explaining what happens next.

At Elixir Technologies, I've progressed from graduate trainee to Principal Technical Support Analyst. Alongside that role, I work part-time in QA at TheDataBusiness and build independent projects with AI and workflow automation.

EDUCATIONSoftware EngineeringNUST · 2014–2018
APPROACHInvestigate. Resolve. Improve.Technical depth, clear communication

From the first report
to a dependable resolution.

Practical support across the software lifecycle, with attention to both system behaviour and customer needs.

01

Technical & application support

Own Tier 2 issues, troubleshoot application behaviour, and coordinate with engineering while keeping customers informed from first report to resolution.

SQL troubleshootingEscalation ownershipCloud platforms
02

Software quality assurance

Run manual and regression tests, document reproducible defects, and verify fixes before deployment.

Manual testingRegression testingUAT
03

Customer & support operations

Turn technical progress into clear customer updates, maintain knowledge bases, and help support teams work consistently against SLAs.

Account managementDocumentationTeam mentoring

A career built on trust.
And growing responsibility.

From learning the product to owning the customer relationship and helping the wider team deliver.

ElixirElixir Technologies
DECEMBER 2018 — PRESENT
AUG 2023 — PRESENT

Principal Technical Support Analyst

Support that goes beyond closing a ticket.

I take ownership of escalated issues and dedicated customer relationships, bringing engineering and product teams together when a resolution needs more than one team.

Dedicated technical supportCustomer communicationMentoring & product feedback
ROLE SNAPSHOT
95%

Tier 2 issues resolved directly

40%

Fewer escalations to other teams

ALONGSIDE MY MAIN ROLE · MAR 2024 — PRESENT

Another perspective on reliability.

QA Engineer · TheDataBusiness · Part-time

I test internal data platforms and customer-facing tools, document clear defects in Jira, and work with developers to verify fixes. It strengthens the same habit I bring to support: understand what happened, then make sure it works.

Manual testingDefect reportingRelease verification
Before technical support
OCT — DEC 2018

Junior Full Stack Web Developer

Dev Natives · Rawalpindi

DURING UNIVERSITY

Leadership & volunteering

Event management with SEECS student government and Co-Head at Chadar, NUST.

Putting the skills
into practice.

Selected contributions from professional roles and independent learning projects.

PROFESSIONAL CONTRIBUTION 01

Customer support portal

Supported the delivery of a new customer support portal, from vendor collaboration through user acceptance testing and go-live. Helped guide ongoing improvements using customer feedback.

UATVendor collaborationCustomer feedback
PROFESSIONAL CONTRIBUTION 02

Migration & release readiness

Coordinated migration work with regression testing and release management to help customer environments move to new software builds.

Regression testingRelease coordination
SUPPORT OPERATIONS 03

Knowledge that stays useful

Created troubleshooting guides, FAQs, and customer workflow documentation to reduce repeat issues and make knowledge transfer easier for the wider support team.

Knowledge basesProcess improvement
INDEPENDENT PROJECTS 04

Exploring AI & automation

Built a custom AI chatbot and small agent workflows in n8n, including a workflow that queries Qdrant for semantic search and context retrieval. Used Cursor and Kiro for AI-assisted development.

n8nQdrantSemantic search

Support is a skill.
This is my toolkit.

Technical understanding. Customer empathy. The follow-through to bring them together.

01 / SUPPORT

Own the issue.
Stay with the customer.

Dedicated technical support, application troubleshooting, and escalation ownership.

ZendeskJiraSQL troubleshooting
Case ownership · Tier 2 support
02 / PARTNER

Build trust.
Keep people aligned.

Customer success through account care, regular conversations, and clear expectations.

SalesforceSLA managementKnowledge transfer
Customer relationships · Dedicated accounts
03 / DELIVER

Manage change.
Release with confidence.

Release management, migration coordination, and hands-on quality assurance.

Regression testingUATManual QA
Release readiness · Customer continuity
04 / IMPROVE

Share the learning.
Make it repeatable.

Knowledge bases, team mentoring, and independent experiments with automation.

Confluencen8nQdrant
Documentation · Continuous improvement

A strong foundation.
A continuing curiosity.

Software engineering at NUST, professional credentials, and learning that supports the work I do every day.

NUST2014 — 2018
ISLAMABAD, PAKISTAN
BACHELOR'S DEGREE

Software
Engineering.

National University of Sciences
and Technology

School of Electrical Engineering
& Computer Science · SEECS
Four years of foundations.
A career of applying them.
NUST ↗
SERVICE MANAGEMENT

ITIL® 4 Foundation

Professional certification

AGILE DELIVERY

Scrum Fundamentals

Professional certification

HEALTHCARE COMPLIANCE

HIPAA HITECH

Professional certification

ENGLISH PROFICIENCY
8 / 9

IELTS Academic

Overall band score

Learning in practice

SELECTED PROFESSIONAL TRAINING
01Cloud foundations

AWS Certified Cloud Practitioner (CLF-C01) exam preparation: cloud concepts, security, core services, billing and pricing.

March 2024 · Exam preparation coursework
02Service & customer care

IT Service Desk: Management Fundamentals; Quality Standards in Customer Service; Applying ITIL 4 Foundation Concepts; customer service and call handling.

2023 · Professional development
03Agile & release delivery

Learning Jira Software; Planning and Releasing Software with Jira; Agile Project Management with Jira Cloud: Lean and Agile Processes.

2023 · Professional development

Trust, in their
own words.

From everyday teamwork to customer projects. Eleven recommendations shared by the people I’ve worked with.

Read more on LinkedIn ↗

Good work starts
with a conversation.

Hiring for your team?

Let's discuss technical support, application support, or QA roles where investigation, ownership, and customer communication matter.

Discuss a role

Need help with a project?

Get in touch about application troubleshooting, manual QA, regression testing, or support documentation. We can discuss your scope and requirements.

Discuss a project