Technical & application support
Own Tier 2 issues, troubleshoot application behaviour, and coordinate with engineering while keeping customers informed from first report to resolution.
Hello, I'm Ameer Hamza Nasir.
I connect the technical details with the people who depend on them. Through dedicated technical support, customer communication, and release coordination, I help teams resolve issues and keep their customers moving forward.
The most useful fix is one that solves the problem—and makes the next one easier to handle.
Since starting in technical support in 2018, I've worked across databases, cloud platforms, CRM systems, and customer communications software. My work combines root-cause investigation with ownership of the customer experience: understanding the issue, coordinating a fix, and explaining what happens next.
At Elixir Technologies, I've progressed from graduate trainee to Principal Technical Support Analyst. Alongside that role, I work part-time in QA at TheDataBusiness and build independent projects with AI and workflow automation.
Practical support across the software lifecycle, with attention to both system behaviour and customer needs.
Own Tier 2 issues, troubleshoot application behaviour, and coordinate with engineering while keeping customers informed from first report to resolution.
Run manual and regression tests, document reproducible defects, and verify fixes before deployment.
Turn technical progress into clear customer updates, maintain knowledge bases, and help support teams work consistently against SLAs.
From learning the product to owning the customer relationship and helping the wider team deliver.
QA Engineer · TheDataBusiness · Part-time
I test internal data platforms and customer-facing tools, document clear defects in Jira, and work with developers to verify fixes. It strengthens the same habit I bring to support: understand what happened, then make sure it works.
Dev Natives · Rawalpindi
Event management with SEECS student government and Co-Head at Chadar, NUST.
Selected contributions from professional roles and independent learning projects.
Supported the delivery of a new customer support portal, from vendor collaboration through user acceptance testing and go-live. Helped guide ongoing improvements using customer feedback.
Coordinated migration work with regression testing and release management to help customer environments move to new software builds.
Created troubleshooting guides, FAQs, and customer workflow documentation to reduce repeat issues and make knowledge transfer easier for the wider support team.
Built a custom AI chatbot and small agent workflows in n8n, including a workflow that queries Qdrant for semantic search and context retrieval. Used Cursor and Kiro for AI-assisted development.
Technical understanding. Customer empathy. The follow-through to bring them together.
Dedicated technical support, application troubleshooting, and escalation ownership.
Customer success through account care, regular conversations, and clear expectations.
Release management, migration coordination, and hands-on quality assurance.
Knowledge bases, team mentoring, and independent experiments with automation.
Software engineering at NUST, professional credentials, and learning that supports the work I do every day.
2014 — 2018National University of Sciences
and Technology
Professional certification
Professional certification
Professional certification
Overall band score
AWS Certified Cloud Practitioner (CLF-C01) exam preparation: cloud concepts, security, core services, billing and pricing.
March 2024 · Exam preparation courseworkIT Service Desk: Management Fundamentals; Quality Standards in Customer Service; Applying ITIL 4 Foundation Concepts; customer service and call handling.
2023 · Professional developmentLearning Jira Software; Planning and Releasing Software with Jira; Agile Project Management with Jira Cloud: Lean and Agile Processes.
2023 · Professional developmentFrom everyday teamwork to customer projects. Eleven recommendations shared by the people I’ve worked with.
Let's discuss technical support, application support, or QA roles where investigation, ownership, and customer communication matter.
Discuss a roleGet in touch about application troubleshooting, manual QA, regression testing, or support documentation. We can discuss your scope and requirements.
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